Troubleshooting
Check the key, allowed domain, widget state, subscription, CSP, and duplicate loaders before reinstalling anything.
The widget does not appear
Confirm that the key has the correct format, belongs to an enabled widget, and is available on the subscription. Also check the exact allowed domain and inspect the console for a Content Security Policy block.
- Invalid or outdated key.
- Domain is not allowed.
- Widget disabled or subscription unavailable.
- CSP blocks the loader.
The installation is not detected
Open a published page on the allowed domain and wait for it to load. Look for duplicate scripts in both the theme and tag manager. If the widget works but Installed does not change, send support the URL and installation method.